Privacy Policy

Introduction

SNS Towing Recovery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines the purpose and scope of how we collect, use, store, and protect your personal information when you use our website, services, or communicate with us. By using our services, you consent to the practices described in this policy.

Data Collection

We collect various types of information to provide and improve our towing and roadside assistance services:

• Personal Information: Name, phone number, email address, and vehicle location when you request service through our contact forms or phone calls.
• Service Information: Vehicle type, service type requested, location data, and service history.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Communication Data: Records of your communications with us via phone, email, SMS, or contact forms.

Data Use

We use the collected information for the following purposes:

• To provide emergency towing and roadside assistance services
• To communicate with you about service requests, updates, and confirmations
• To send SMS notifications about service status (only if you've opted in)
• To improve our services and customer experience
• To maintain records for business operations and legal compliance
• To respond to inquiries and provide customer support
• To analyze website usage and optimize our online presence

Data Sharing

We respect your privacy and are committed to protecting your personal information. Here's how we handle data sharing:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, SMS gateway providers).
• Legal Requirements: We may disclose information when required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

SMS Terms and Conditions

By providing your mobile phone number and opting in to receive text messages from SNS Towing Recovery, you agree to the following terms:

• You consent to receive text messages related to towing services, roadside assistance, service updates, and appointment confirmations
• Message frequency will vary based on your service needs and requests
• Message and data rates may apply depending on your mobile carrier plan
• You can opt-out at any time by replying "STOP" to any message. You will receive a confirmation message upon opt-out
• For help or support, text "HELP" to (636) 262-1157 or call us directly
• Carriers are not liable for delayed or undelivered messages. We are not responsible for any delays in message delivery
• Your phone number will not be sold or shared with third parties for marketing purposes

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of SMS communications at any time
• Object to the processing of your personal data

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.